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  • Our meals will be fully cooked and ready to eat when you receive them. The only thing you may want to do is heat them in the microwave for about 2 minutes.

  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, your address on file will be preloaded on the page, unless you want to update it at the time of checkout.

  • With one time order you will only receive your order once and be charged once. You will have to re-order when you would like more food. When ordering a subscription you will get your order every week and charged every week until you cancel your subscription. This takes the hassle out of having to order every week. The process is automated for you.

  • Yes, at this time you will need to become a registered user in order to able to order from the site. Becoming a Registered User saves you the time from having to re-enter your information next time you place an order, which makes it more convenient for you.

  • You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping cart so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping cart for purchase at a later time does not guarantee item availability.

  • Pause, put your plan on hold or cancel easily. You can skip a week, pause or cancel anytime as long as you notify us by Wednesday, the week prior. Log In to your account and manage your subscription

  • Sure. You will be given the option to have a one-time purchase when you checkout. If you stick with subscription, you will save an extra 10% . You also do have the option to pause/delays.

  • We’ll be super excited to see you again. When you’re ready to restart, all you have to do is place an order, of course, and leave your previous cooler bag and ice packs outside the door on the day of your delivery.

  • If our culinary center is unable to produce a meal for a variety of reasons. Should this happen, we want to make sure you are taken care of, we will do our best to choose a similar dish as a replacement

  • Your card will be charged immediately following your transaction. Subscribers, your card will be charged on Thursdays once your order renews.

  • We charge $9.95 for home delivery.

  • There is no charge for pickup. Just come to our store located at 179 Jerusalem Ave, North Massapequa, NY 11758.

  • We currently deliver to Nassau & Suffolk county. To see our current home delivery zones, click here. We make deliveries overnight on Tuesday and Friday’s. Your meals will be delivered between 8pm -6am. After selecting a meal plan you will be given the option to select a delivery day that works best for you. We also offer more frequent pick up option. Keep an eye out as we continue to expand both with stores and delivery!

  • Pickups orders can be picked on Tuesday and Friday between 5pm-7pm.

  • We ship your entrees in insulated, stylish echo friendly packaging that keeps the food cool (and the planet happy). When you get your bag, simply unload and place your meals directly in the refrigerator.

  • Simply, enter your delivery address, choose your plan, select your meals, choose your delivery options, and place your order online. Whatever you do though, don’t forget to enter any gate codes/access instructions/suite numbers/ floor numbers so we don’t get locked out.

  • The cutoff times will be Wednesday the week before at 11:59 p.m for the following week’s orders. We’re busy planning and working on your plan, so no changes/refunds will be permitted after this time, since the order will be sent for planning and preparation with our culinary team.

  • Please make sure you leave your empty cooler bag and ice packs outside of your door before receiving your next delivery. That way our drivers can pick up the bag and replace it with a fresh one with new, awesome food and cold ice packs. You own the bag at the end of program, so please use it.

  • If you forget to put your empty bag and ice packs out the night before your delivery, please make sure to do so on your next delivery. Customers should never have more than 2 bags in their possession at any time during enrollment. Customers having more than 2 bags in their possession at any given time will automatically be charged a weekly $10 per bag fee until all bags are returned.

  • No, you do not have to be home. Our insulated bags are designed to keep your meals cool and fresh for hours, so it will be patiently waiting for you. Keep an eye out as we continue to expand both with stores and delivery!

  • Our food has a shelf life of 4-6 days depending on the item. We’re all about Organic, natural, wholesome ingredients so our food has no preservatives or additives to preserve them past that date.

  • Generally your items will stay fresh for about 5 days in the fridge.

  • If you want your food items to last longer than 5 days, then you put them in the freezer. Just put them in the fridge the night before you are going to eat them to thaw them out. Food in freezer will stay "fresh" for about 7-14 days.

  • Our items are made for convenience so just throw them in the micro wave for 2 to 3 minutes and you'll be good to go.

  • Your meals arrive at your door—fresh, ready to eat and fully cooked— so that all you have to do is reheat. We take care of the shopping, cooking and clean up! All of your meals are pre-portioned and balanced.

  • We are able to accommodate a variety of dietary preferences and our entire menu is designed low glycemic and low sodium. Additionally, we allow you to filter out ingredients such as wheat, dairy, beef, fish, eggs & pork. Our menu also changes weekly and we have 100s of entrees on a revolving, seasonal menu. Working around many allergies and dietary preferences is something we are able to accommodate.

  • We prepare our food in a facility that handles nuts, gluten, dairy, shellfish and other common food allergens. If you have a severe food allergy, we cannot serve you. Please contact Customer Service if you have any questions regarding this warning.

  • We focus on the cleanest supply chain of ingredients that are free of hormones and additives. The quality and integrity of each one of our products is of the utmost importance to us. We’re so obsessed with it that we research every ingredient, visit local farms and suppliers before deciding to purchase these items for our recipes.

  • We are committed to preparing our meals with the highest quality food. We are proud to support ethical, Local family and Organic farmers that care.

  • We design our meals with your good health in mind. We rotate through hundreds of meals with global cuisines, which are prepared from scratch by our amazing team of chefs using the best ingredients such as grass-fed & organic proteins, seasonal organic produce and heart-healthy fats. We will never use transfats or artificial additives.

  • We focus on the cleanest supply chain of ingredients that are free of hormones and additives. The quality and integrity of each one of our products is of the utmost importance to us. We’re so obsessed with it that we research every ingredient, visit local farms and suppliers before deciding to purchase these items for our recipes. And the quality of suppliers from a food safety standpoint is also super important to us.

  • Yes, our meals are diabetic friendly, in that they are complex carbohydrate, limited amount of carbs, high fiber, balance of protein and carbs which breaks down slower through your system and means that our meals do not cause a quick spike in blood sugar like other types of meals.

  • Our meals are prepared fresh, the same day or 1 day before they arrive on your doorstep. We do this to ensure maximum freshness.

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